Last updated: October 1, 2025

1. Overview

This website is managed by Suspiro Store. we ”, “ our ” or “ Suspiro Store are used , we are referring to Suspiro Store.

Suspiro Store provides you with this website , including all the information, tools and services contained herein, on the condition that you accept and comply with all the terms, conditions, policies and notices set forth herein.

By browsing our website and/or purchasing a product, the user is using our “ Service ” and agrees to be bound by the following terms and conditions ( “Terms of Service” or “Terms” ). These include the additional terms and policies referenced in this document or accessible via hyperlink.

These Terms of Service apply to all users of the website , including, but not limited to, browsers, suppliers, customers, merchants and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website . By accessing or using any part of the website , you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use the Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new functionality or tool added to the current store will be subject to these Terms of Service. The most up-to-date version of the Terms of Service can be consulted at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting the updates and/or changes on our website . It is your responsibility to check this page periodically to stay informed of any changes. Your continued use of website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce, which provides us with the online for selling our products and services.

The submission of your personal information through the store is governed by our Privacy Policy, not the Terms of Service.

Section 1 — Online Store Terms

By accepting these Terms of Service, the user declares that they are at least the legal age of majority in their state or province of residence, or that, if they are of legal age, they have given us consent to allow their minor dependents to use this website .

The user may not use our products for any illegal or unauthorized purposes, nor may they, when using the Service, violate any laws in their jurisdiction (including, but not limited to, copyright ).

The user may not transmit any worms , viruses, or code of a destructive nature.

Failure to comply with or violation of any of the Terms will result in the immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone, for any reason, at any time.

The user understands that their content (excluding credit card information) may be transferred unencrypted , involving: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The user agrees not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, the use of the Service, access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The section headings in this agreement are for convenience only and do not limit or affect the meaning of these Terms.

Section 3 — Accuracy, Integrity, and Up-to-date Information

We are not responsible if the information provided on this website is not accurate, complete, or up-to-date. The material on this website is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete, or current sources of information. Reliance on the material on this website is at the user's own risk .

This website may contain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to change the contents of this website at any time, but we have no obligation to update the information. You agree that it is your responsibility to monitor changes to our website .

Section 4 — Changes to Service and Prices

Our product prices are subject to change without notice .

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice.

We will not be liable to the user or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or Services (if applicable)

Certain products or services may be available exclusively online through the website . These may have limited quantities and are subject to return or exchange only in accordance with our Return and Refund Policy.

We have made every effort to display the colors and images of our products in the store as accurately as possible. We cannot guarantee that the display of any color on your computer monitor will be completely accurate.

We reserve the right, but not the obligation, to limit the sale of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or pricing are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offer of a product or Service on this website is void where prohibited by law.

We do not guarantee that the quality of products, services, information, or other materials purchased or obtained by the user will meet their expectations, nor that any errors in the service will be corrected.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order placed by the user. We may, at our sole discretion, limit or cancel quantities purchased per person, per address, or per order. These restrictions may apply to orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you via the email and/or billing address/phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by dealers, resellers, or distributors.

current, complete, and accurate purchase and account information for all purchases made in our store. The user agrees to promptly update their account and other information, including their email , credit card numbers, and expiration dates, so that we can complete their transactions and contact them if necessary.

For more details, please see our Return and Refund Policy.

Section 7 — Third-Party Links

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this website may direct you to websites with which we are not affiliated . We are not responsible for examining or evaluating the content or accuracy, nor do we warrant or assume any liability or responsibility for any third-party materials or websites , or for any other third-party materials, products, or services.

We are not responsible for any damages or losses related to the purchase or use of goods, services, resources, content, or any other transactions made with websites . Carefully review the policies and practices of third parties and ensure you understand them before making any transaction. Complaints, claims, concerns, or questions related to third-party products should be directed to the third party.

Section 8 — Comments, Feedback and other User Submissions 

If, at our request, you send specific submissions (for example, contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online , by email , by postal mail, or otherwise (collectively, “ comments ”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium, any comments that you forward to us. We have no obligation, nor will we have any obligation, to (1) maintain any comments in confidence; (2) pay any compensation for any comments; or (3) respond to any comments.

We may, but are not obligated to, monitor, edit or remove content that, in our sole discretion, we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates the intellectual property of third parties or these Terms of Service.

The user agrees that their comments will not violate any third-party rights, including copyright , trademark, privacy, personality, or other personal or proprietary rights. The user also agrees that their comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor contain any computer viruses or other malware that could in any way affect the operation of the Service or any website . The user may not use a email , impersonate another person, or mislead us or third parties as to the origin of any comments. The user is solely responsible for any comments they make and their accuracy. We assume no responsibility for any comments posted by the user or any third party.

Section 9 — Errors, Inaccuracies and Omissions

Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, shipping times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on a website is incorrect, at any time without prior notice (even after you have submitted your order).

We assume no obligation to update, amend or clarify information in the Service or on any website , including, but not limited to, pricing information, except as required by law.

Section 10 — Prohibited Uses

In addition to the other prohibitions set forth in the Terms of Service, the user is prohibited from using the website or its content to:

(a) Any illicit purpose;

(b) To solicit others to perform or participate in any unlawful acts;

(c) Violating any local, international, federal, provincial or state regulations, rules, laws or resolutions;

(d) Infringe or violate our intellectual property rights or the intellectual property rights of third parties;

(e) Harass, abuse, insult, harm, defame, slander, denigrate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability;

(f) Sending false or misleading information;

(g) Uploading or transmitting viruses or any other type of malicious code that may affect the functionality or operation of the Service or any related website websites , or the Internet ;

(h) Collect or track the personal information of third parties;

(i) Send spam , phishing , pharming , pretexting , spidering , crawling or scraping ;

(j) For any obscene or immoral purpose;

(k) Interfering with or circumventing the security features of the Service or any related website websites , or the Internet .

We reserve the right to terminate your use of the Service or any website for violating any of the prohibited uses.

Section 11 — Exclusion of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that the use of our Service will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results that may be obtained from using the Service will be accurate or reliable.

The user agrees that we may periodically remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice .

The user expressly agrees that the use or inability to use the Service is their sole responsibility . The Service and all products and Services delivered are provided “ as is ” and “ as available ” for your use, without any representations, warranties or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title and non-infringement.

Under no circumstances Suspiro Store , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injuries, losses, claims, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, but not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages. This applies whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or products purchased through the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the Service or any content (or product) posted, transmitted, or otherwise made available on the Service.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law in those jurisdictions.

Section 12 — Compensation

The user agrees to indemnify, defend and hold harmless Suspiro Store and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 13 — Divisibility

If any provision of these Terms of Service is deemed illegal, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law , and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any other remaining provisions.

Section 14 — Resolution (Termination)

The obligations and responsibilities of the parties incurred prior to the termination date shall remain in effect after the termination of this contract for all purposes.

These Terms of Service are valid unless terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you cease using our website .

If, in our sole discretion, you fail to comply, or we suspect that you have failed to comply, with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice . You will remain liable for all amounts due up to and including the date of termination; and/or, consequently, we may deny you access to our Services (or any part thereof).

Section 15 — Entire Agreement 

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in relation to the Service constitute the entire agreement and understanding between us and you and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between us and you (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party .

Section 16 — Applicable Legislation

These Terms of Service and any separate agreements whereby we provide the Services to you are governed by and construed in accordance with the laws of Portugal .

Section 17 — Changes to the Terms of Service

You can view the most up-to-date version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website . It is your responsibility to check our website periodically to stay informed of changes. Your continued use of or access to our website or Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 18 — Contact Information

Questions regarding the Terms of Service should be sent to us via email at contact@suspirostore.com

Section 19 — Legal Information about the Electronic Complaints Book

To comply with current legislation, we inform our customers and users about the availability and access to the Complaints Book.

Electronic Complaints Book is available to all our customers .

You can submit your complaint through the digital platform, following the steps indicated on the official website.

Direct Access to the Platform

Supplier/Entity: SH Group

Tax Identification Number (NIF): 292384220