Last updated: October 1, 2025

1. Introduction

This privacy policy explains how we process your personal data, regardless of how you interact with us . We want to be transparent about how your data is used. Therefore, this policy details the information we collect , the purpose of this processing , and your rights regarding this data.

You can consult this document whenever you need to. As you use our services, we will also provide additional information about the use of your data, so that you fully understand the process.

1.1. What do we mean by "platform"?

When we refer to our Platform, we are talking about any means you use to interact with us . This includes our official website, social media, and any interaction you have with us digitally.

2. Who We Are

This Privacy Policy describes how Suspiro Store (the “Website”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit us, use our services or make a purchase at suspirostore.com (the “Website”) or otherwise communicate with us on the Website (“Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether a customer, website visitor or other person, whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

2.1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the “Last updated” , and take any other actions required by applicable law.

3. Data Protection

3.1. Why do we process your personal data?

To ensure you have the best shopping experience at Suspiro Store and receive your printed t-shirts (or sweatshirts) without any issues, we need some information. The data we collect varies depending on your interaction with us (buying, browsing, registering, etc.).

To ensure you have the best shopping experience at Suspiro Store and receive your printed t-shirts (or sweatshirts/shirts) without any issues , we need some information. The data we process varies depending on your interaction with us (purchases, browsing, account registration, etc.).

In general, the information we collect is:

3.1.1. Your Identification and Contact Details

The following information is essential for creating your account and communicating with us: your name , email address , phone number , address , and basic information (such as the language and country from which you are accessing us).

What do we use them for? To confirm your purchase, send order notifications , and contact you if we need to resolve any issues.

3.1.2. Transaction Data and Purchase History

This is the information needed to complete your order : transaction details, order , exchanges and returns.

What do we use them for? To process the payment and ensure that your t-shirts (or sweatshirts) are delivered to the correct address.

3.2. How do we collect your personal data?

3.2.1. Browsing Data and Preferences

While you browse the store, we collect information about how you interact with the website, such as your IP address, your location, and the pages you visit. If you subscribe to our newsletter , we also record your likes and interests .

What do we use them for? To improve your shopping experience, personalize offers , and show you prints that truly match your style!

3.2.2. Essential Information and Indirect Collection

• Required Fields: When making a purchase, you will notice that some information is mandatory. This is crucial for us to fulfill our contract (such as processing and shipping your products). If you choose not to provide this information, unfortunately, we will not be able to complete your order.
• Gifts: If someone uses Suspiro Store to give you a gift, we may receive your name and address from a third party. In these cases, we process your data only for the purpose of delivering the gift.
• Cookies: We also collect information automatically while you browse, through the use of cookies and similar technologies. This helps the store function better, remember items in your shopping cart, and optimize your experience for your next visit. For more information, please consult our Cookie Policy.

3.2.3. Information we obtain from third parties

In addition to the data you provide directly, we may collect some information about you through partners and tools essential to the operation of Suspiro Store.

• Online Store Platform: Companies that support our website and services, such as Shopify (our e-commerce platform). They help us keep the store up and running, secure, and operating smoothly.
• Payment Processors: In order for your purchase to be completed, our payment partners collect financial information (such as credit or debit card details and billing address) to securely process your payment . This is necessary to execute the purchase and sale agreement we have with you.
• Navigation and Analytics Tools: When you visit our website, open our emails, or interact with our advertisements, we or third parties we work with (such as Google or Facebook) may automatically collect information. This is done using cookies , web beacons , and other online tracking technologies.

3.3. What will we do with the information collected?

At Suspiro Store , we use your personal information only for specific purposes. The main reason is to ensure that your shopping experience is excellent, from the first click to the arrival of your t-shirt (or sweatshirt) with exclusive artwork.

3.3.1. Delivering Your Products and Services

We use your data to execute the purchase contract we have with you. This includes everything essential to processing your payments , tracking your orders , ensuring correct shipping, and handling returns or exchanges . We also use your data to maintain and manage your customer account and to send notifications about the status of your order. To optimize your purchase, Shopify (our platform) may connect your account to other services you use with them, and in that case, the processing of your data follows Shopify's specific Privacy Policies.

3.3.2. Marketing and Advertising

We have a legitimate interest in selling our products and showcasing new and exclusive store creations. Therefore, we may use your information to send marketing communications and news via email or other messaging methods. We also use it to display advertisements for products and services that are more relevant to you, tailoring advertising to your preferences, both on our website and on other platforms.

3.3.3. Security and Fraud Prevention

Your security is paramount, and protecting the store and your data is a legitimate interest of ours. We use your information to detect, investigate, and take action against potentially fraudulent or malicious activity. If you have an account, remember that you are responsible for keeping your credentials secure; please do not share your username or password. If you suspect your account has been compromised, please inform us immediately .

3.3.4. Communication and Continuous Improvement

In order to offer you an ever-improving service, it is in our legitimate interest to use your data to provide customer support and answer your questions effectively. We also use this information to improve and optimize Suspiro Store and all our services based on your experience and feedback.

3.4. How long will we keep your data?

Suspiro Store retains your data only for the time necessary to fulfill the purpose for which it was collected. The retention period varies depending on your interaction with us:

3.4.1. Managing Your Account

If you have a registered account in the store, we will process your data as long as you maintain your registered user status . If you decide to delete your account, we will delete your registration data.

3.4.2. Purchases and Orders

We retain your data for as long as necessary to manage your purchase , including the period for possible returns, exchanges, or claims (such as the product warranty period). For example, if you ask us to keep your payment details for future purchases, we will keep that information until you decide to remove it.

3.4.3. Communications and Marketing

If you subscribe to our newsletter , we process your data until you unsubscribe . For personalized advertising, we use your data until you change your cookie settings or your device settings to revoke permission.

3.4.4. Customer Support

If you contact us, we will process your data for the time necessary to fulfill your request or order and, thereafter, for the time required by law.

3.4.5. After the Usage Period

Even after the time required to fulfill the purpose (for example, after the delivery of your order), we may keep your data properly stored and protected for an additional period. This is only so that we can comply with legal obligations or in case of liabilities that require access to this data. Once these legal deadlines expire, your personal data will be securely deleted .

3.5. Is your data shared with third parties?

In order for us to complete all stages of your purchase and keep the store running, we need to share your personal data with partners and service providers. We guarantee that we do this securely and only as strictly necessary to provide the service.

We share your data with:

3.5.1. Essential Partners for Store Operation

• Financial Institutions and Payment Processors: So that you can pay for your purchases and we can receive payment.
• Fraud Prevention Companies: Entities that help us detect and prevent fraudulent activities, ensuring everyone's safety.
• Logistics and Delivery Providers: Postal services, carriers and their partners, who deliver your t-shirts (or sweatshirts) from our store to your address.
• Customer Support Providers: Services that help us answer your questions and provide the best customer service.
• Analytics and Technology Service Providers: Companies that provide tools to analyze store performance, website speed, and improve user experience.
• Agencies and Social Networks: Companies and platforms that help us with marketing and advertising, such as partner agencies or social networks, so that you see relevant ads about Suspiro Store.

3.6. What are your rights when you provide us with your data?

At Suspiro Store , we are firmly committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights without complications.

You can exercise any of your rights free of charge. Simply send us an email to the contact address indicated in this Policy ( contact@suspirostore.com ), clearly stating the right you wish to exercise. If we need to confirm your identity, we may ask for a copy of an identification document.

3.6.1. Access and Rectification

You have the right to request access to a copy of the personal data we hold about you. If you are a registered user, you can also view this information directly in your online .

You may also request the correction of data that is incomplete, incorrect, or outdated. By providing us with your data, the User guarantees that it is authentic and accurate and undertakes to notify us of any changes.

3.6.2. Control of Your Data (Deletion, Restriction and Objection to Processing)

You may request that we delete your data, provided that it is no longer necessary for the original purpose of collection or when the law no longer authorizes us to process it. In certain cases, you may ask us to restrict the processing of your personal data, which means the temporary suspension of processing or its retention. Furthermore, if the processing of your data is based on our legitimate interest , the User has the right to object to such processing.

3.6.3. Portability and Consent

If the processing of your data is based on your consent or a contract (such as a purchase), you have the right to request data portability . This means you will receive the data you provided to us in a format that allows its direct transfer to another entity. If you have given us your consent (for example, for the newsletter ), you have the right to withdraw it at any time .

3.6.4. Personalized Advertising

If you do not wish your information to be used to show you personalized ads, you can exercise this right in several ways: by changing your your device or browser settings our website cookie settings .

3.6.5. Your Right to Lodge a Complaint

We also inform you that you have the right to lodge a complaint with the Portuguese data protection supervisory authority. The competent authority is:

National Data Protection Commission (CNPD) Website: https://www.cnpd.pt/

3.7. Third-Party Data (Gifts and Order Collection)

At Suspiro Store , we offer services that may involve third-party data, such as when you send a gift or authorize someone else to pick up your order.

3.7.1. When You Provide Third-Party Data

If you provide us with personal data of third parties (such as the name and address of a friend who will receive an order), you confirm that you have informed that person about the purposes and how we process their personal data.

3.7.2. When We Receive Your Data from Third Parties

If a friend or family member provides us with their data (for example, to send them a gift), we will only use that information to manage the service in question (such as processing and delivering the gift). The processing of this data will always be limited to the purposes described in this Privacy Policy.

3.8. User-Generated Content

Suspiro Store loves to see your opinions and looks ! Our Services may allow you to post product reviews or other user-generated content (such as photos or comments).

If you decide to submit any content to the public of our online , please keep in mind that this content will be public and accessible to anyone .

We do not control who can access the information you provide to third parties, and we cannot guarantee that these individuals will respect your privacy or keep your information secure.

Suspiro Store is not responsible for the privacy, security, accuracy, or misuse of any information you publicly disclose. By sharing your content, you assume responsibility for that disclosure.

3.9. Third-party websites and hyperlinks.

The Suspiro Store may contain links to other websites or platforms that are not managed by us. If you decide to follow one of these links, it is important to know that we are not responsible for the privacy or security of these third-party sites.

We recommend that you read the respective privacy policies and terms and conditions of these websites, as they operate independently of Suspiro Store .

Any information you share on social media or in public spaces can also be seen by other users, and therefore we cannot guarantee the security or control over that information outside of our website . By clicking on these links, you become responsible for your browsing and data.

3.10. Data on Minors

Our services are not intended for children. We do not intentionally collect any personal information from minors.

If you are the holder of parental responsibilities or guardian of a minor who has provided us with personal data, please contact us via email at contact@suspirostore.com to request its deletion.

As of the effective date of this Policy, we guarantee that we do not sell or share (as defined by applicable law) personal information of individuals under the age of 16.

3.11. International users

Suspiro Store operates from Portugal, but the internet has no borders.

When using our store, you should be aware that we may transfer, store and process your personal information outside of the country where you reside, including outside of Portugal and the European Union. Your data may also be processed by our employees, service providers and partners located in other countries.

When we transfer your personal information outside of Europe, we do so with complete security . We use recognized transfer mechanisms , such as the Standard Contractual Clauses issued by the European Commission. This ensures that, even outside of Portugal, your data maintains an adequate level of protection and is always safe with us.

4. Contact

If questions about our privacy practices, this Policy, or if you wish to exercise any of your rights , please contact us:

• Email: contact@suspirostore.com
• Postal Address: Rua Marquesa de Alorna 5, 2°E – 2800-673 Almada – Portugal

Who Handles Your Data?

For the purposes of applicable data protection legislation, and unless expressly stated otherwise in this Policy, Suspiro Store is the Entity Responsible for Processing your personal information.